Refund policy

Refund Policy

At Reverie, we want you to feel confident when shopping with us. While all sales are final, we do offer refunds in certain circumstances as outlined below.

1. Mistakes on Our Side

If we make an error with your order (such as sending the wrong item, a damaged product, or any other mistake on our part), we will arrange a refund or replacement at no extra cost to you.

2. Accidental Purchases

If you accidentally purchased the wrong item, please contact us within 24 hours of placing your order by direct message or email at [your email address]. We’ll do our best to resolve the issue quickly.

3. Other Issues

For any other problems with your order, please get in touch with us directly. We review these situations on a case-by-case basis to ensure every customer is looked after.

4. Non-Refundable Situations

We do not provide refunds for change of mind or if the item received is correct and as described.

5. Refund Process

To request a refund:

• Contact us via DM or email with your order number and details of the issue.

• If approved, your refund will be processed back to your original payment method.

• Refunds may take 5–10 business days to appear, depending on your payment provider.